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Privacy Policy

 (Last updated: May 2013)


Your Privacy

Sterry Piano is fully committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products.


Information we gather

We gather browser statistics from our website visitors.

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site.  Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website.

Google's use of the DoubleClick cookie enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.

Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting the ads preference manager. (Alternatively, you can direct users to opt out of a third-party vendor's use of cookies for interest based advertising by visiting aboutads.info.)


How we use the information we gather

We use the information about web browsers to enhance your visitor experience by adding exciting new features to our website.

We use personal information that you provide in order to be able to deliver your product or service to you.


The people that are given access to this information

Only senior management and their direct reports are allowed to access your personal information. Your credit card and billing information is only accessible by senior management and no one else. Ever.

Senior management only allows access to certain pieces of information to their direct reports in order for their subordinates to perform their job functions. For example, senior management may tell a direct report what a customer's address is in order for them to be able to deliver a piano to the customer.

If law enforcement presents a valid subpoena, we will comply with the disclosure of only the information specifically requested.


The security measures we have in place to protect your personal information

To safeguard your personal information, we only allow senior management to access it.

We also use high-grade encryption to safeguard your information as it is being transmitted to us.


Our use of cookies

Our website makes use of cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website.

Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalize your experience of our website.


Policy Updates

Sterry Piano reserves the right to make changes to this policy for any reason at any time. However, we always act in the interest of our very valued customers.

Please refer back to this page for policy updates. If the location of this policy changes, we will place a redirect page and a notice that will remain at this web address for at least 30 days after the page change.

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Please fill out the form below. We will respond within 2 business days.
If you need quicker service, please call us at (904) 829-9829.

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Regular St. Augustine Store Hours: Wednesday - Friday 10am - 5pm, Saturday 10am - 4pm. Closed Sunday, Monday, Tuesday

Serving the South East from locations in FL and GA since 1983

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