(904) 829-9829 (352) 375-5300 (800) 489-7837

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Return Policy

Sterry Piano does not offer a return policy on sales or refund policy on restorations.  For over thirty years we have done our best to satisfy our customers by providing an excellent value for your dollar. We service, repair, raise the pitch and tune our instruments to concert pitch before delivery.  Our piano sales come with free home delivery within a 50 mile radius of our service locations providing there are no steps or other hazards.  Our grand pianos come with a free tuning in the home within two months of delivery.  

We offer our 1 and 5 year service warranties which excludes neglect, abuse and moisture related issues.  We advise our customers concerning potential moisture issues and offer in-home placement options.

We also offer our Trade-up policy that allows Sterry piano customers to trade their instruments up to a Sterry Piano instrument of better quality or to a grand piano of greater value, consignment instruments excluded.

We do our best to satisfy our customer’s legitimate complaints, rarely returning for a service call after the sale.  In short, we will do all we can to keep your business for a lifetime.  

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If you need quicker service, please call us at (904) 829-9829.

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Regular St. Augustine Store Hours: Wednesday - Friday 10am - 6pm, Saturday 10am - 4pm

Serving the South East from locations in FL and GA since 1983

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