(904) 829-9829 (352) 375-5300 (800) 489-7837

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Service Warranties

Five Year Service Warranty

This warranty covers:

Your Restored Piano Purchase or Complete Restoration including parts and labor for all requested services on existing and reconditioned parts and new parts installed for a period of Five Years from the date of delivery.

Items not covered under this Warranty:

Damage to your piano finish after delivery, moisture related problems, abuse and neglect. Damage from subsequent piano moves, tuning or servicing of your instrument when not performed by Sterry Piano Company.
New piano strings found on any new piano or newly restored instrument should be tuned four times the first year and semi-annually thereafter. Failure to keep your piano up to pitch and in tune may cause thousands of dollars in damage to your strings, bridges and soundboard.
Our Commitment is to meet your musical needs. At the point of restoration we will review with you the restoration process and offer options that may be added to your restoration.

The following non-essential repairs may be added to your restoration for an additional charge:

  • Install new soundboard
  • Install new bridges
  • Install a new set of hammers
  • Install new set of hammers, shanks and flanges
  • Install new set of whippens
  • Refelt existing whippen assembly
  • Replace agraffes (Standard replacement on Steinway Grands)
  • A new or replacement bench or artist bench
  • New brass or nickel plate existing hardware
  • Any additional service requested or needed after your Estimate

Care Instructions are provided at the time of delivery whether a purchase, piano rebuild or restoration.  Placement of your piano, scheduled servicing and care will be discussed with each customer upon delivery.


One Year Warranty

Our One Year Warranty is offered on all our Reconditioned Vertical Pianos, Internal Rebuild / Restringing and Partial Restorations.

This warranty covers:

your new piano purchase or restoration including parts and labor for all requested services on existing and reconditioned parts and new parts installed for a period of One Year from the date of delivery.

Items Not covered under this Warranty:

  • Damage to your piano finish after delivery, moisture related problems, abuse and neglect. Damage from piano moves, tuning or servicing of your instrument when not performed by Sterry Piano Company is not covered.
  • New piano strings found on any new piano or newly restored instrument should be tuned four times the first year and semi-annually thereafter. Failure to keep your piano up to pitch and in tune may cause thousands of dollars in damage to your strings, bridges and soundboard

Service Contract

We suggest our institutions place their piano(s) on our Service Contract after delivery to insure proper care of your instrument.

  1. Trade up Policy: Providing regular tuning maintenance and care are given Sterry Piano Company will give you, our customer 100% of your initial purchase price toward a trade up to a piano of greater value, or an intermediate or advanced instrument.  This policy is good on all our pianos including our Steinway products.
  2. Future Purchase, Repairs and Restorations: Our Commitment is to meet your musical needs. At the point of sale or restoration we will review with you the restoration process and offer options that may be added to your restoration or performed at a later date.
  3. Care Instructions are provided at the time of delivery whether a purchase, piano rebuild or restoration.  Placement of your piano, scheduled servicing and care will be discussed with each customer upon delivery.

Regular Tuning and Service

Allowing Sterry Piano Company to maintain your regular tuning and servicing insures years of satisfaction and joy from your newly restored Piano. Many tuners and piano technicians use an improper tuning technique causing damage to your tuning pins and pinblock voiding this warranty.

 

Thank you for choosing Sterry Piano Company.

 

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If you need quicker service, please call us at (904) 829-9829.

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Regular St. Augustine Store Hours: Monday 2pm - 6pm, Tuesday - Friday 10am - 6pm, Saturday 10am - 4pm

Serving the South East from locations in FL and GA since 1983

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